Order Process

Fill up the billing details (add to cart > proceed to checkout)

Email us the photo of your cat/dog: hello@catidogi.com

It will be ready within 3 to 4 weeks after all information confirmed

We will contact you as soon as the order is completed


Order logistics

  1. Simply email to us (hello@catidogi.com) the photos of your bag to be painted, the photos of your pet(s) which you would like to paint on the bag as well as your contact number and we will contact you shortly.
  2. We will then provide with you the quote of our service.
  3. Once the quote is confirmed, we will arrange the pick up of the bag. We will receive full payment of the service before we start the painting.
  4. Upon the receive of the full payment, we will provide a conceptual draft of the artwork on the bag.
  5. Once the draft is confirmed, we will actually perform the painting. It will take around 3-4 weeks.
  6. We will contact you as soon as the order is ready and will arrange the delivery.

Terms & Conditions

  1. There will be a 30 days guarantee of the painting/retouching due to any fault of ours or with the paint. After that, there will be a retouching fee depending on the value of the order as well as the area to be repainted/retouched.
  2. Due to the copyright issues, we will not paint any graphics, characters or logos with the registered copyright. For portraits of the pets, we will paint the photos which the clients provide or authorise us to paint, assuming that the clients own the rights of those photos.
  3. Due to the custom made nature, all sales are final and we do not offer any refund of the order.


Additional information